{"product_id":"process-improvement-step-by-step","title":"Process Improvement, Step by Step for 2027","description":"\u003cp class=\"bsbs-lead\"\u003eFix processes that are slower, costlier or more error-prone than they should be, using Lean and Six Sigma methods in plain words and sized to the problem.\u003c\/p\u003e\n\u003ch3\u003eWho it's for\u003c\/h3\u003e\n\u003cp\u003eManagers, team leaders and anyone who owns a process that is slower, costlier or more error-prone than it should be. You do not need a statistics background: every calculation is set out in plain words and worked through with an example.\u003c\/p\u003e\n\u003ch3\u003eWhat you'll learn\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eWrite a factual problem statement and match the method to the problem: a quick fix, a PDCA cycle, a kaizen event or a DMAIC project\u003c\/li\u003e\n\u003cli\u003eDefine the problem through the customer’s eyes with the voice of the customer, a CTQ tree, a SIPOC and a one-page A3\u003c\/li\u003e\n\u003cli\u003eWalk the gemba, draw a swimlane map and spot the eight wastes (DOWNTIME), building on the seven identified by Taiichi Ohno\u003c\/li\u003e\n\u003cli\u003eDraw a value stream map, as set out by Mike Rother and John Shook in Learning to See, and calculate process cycle efficiency\u003c\/li\u003e\n\u003cli\u003eSeparate routine variation from special causes on a control chart and judge capability with Cpk and sigma level\u003c\/li\u003e\n\u003cli\u003eFind the root cause with a Pareto chart, Kaoru Ishikawa’s fishbone diagram and 5 Whys, then verify it with data\u003c\/li\u003e\n\u003cli\u003eMistake-proof with poka-yoke (Shigeo Shingo), standard work and 5S, and sustain the gains with a control plan, tiered huddles and leader standard work\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat's inside\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e59 pages, 8 chapters\u003c\/li\u003e\n\u003cli\u003eEach chapter gives you key concepts, a step-by-step method, an illustrative example from a fictional UK organisation, a ready-to-use tool, common mistakes, a recap of the key steps and a short exercise to try this week\u003c\/li\u003e\n\u003cli\u003eWorked examples from four fictional UK organisations, from a packaging plant to an outpatient clinic\u003c\/li\u003e\n\u003cli\u003eTools in every chapter, including the approach selector, SIPOC and A3 templates, waste walk checklist, value stream data sheet, capability sheet, fishbone and 5 Whys templates, mistake-proofing plan and control plan\u003c\/li\u003e\n\u003cli\u003eA 30-60-90 day action plan with checklists, plus a glossary\u003c\/li\u003e\n\u003cli\u003ePDF in A4 format — read on screen or print\u003c\/li\u003e\n\u003cli\u003eInstant download after purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eContents\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003eChoosing Your Improvement Approach\u003c\/li\u003e\n\u003cli\u003eDefining the Problem Through the Customer’s Eyes\u003c\/li\u003e\n\u003cli\u003eMapping the Process and Spotting Waste\u003c\/li\u003e\n\u003cli\u003eValue Stream Mapping End to End\u003c\/li\u003e\n\u003cli\u003eMeasuring Variation and Capability\u003c\/li\u003e\n\u003cli\u003eFinding the Root Cause\u003c\/li\u003e\n\u003cli\u003eImproving and Mistake-Proofing\u003c\/li\u003e\n\u003cli\u003eSustaining the Gains\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003ePart of The Business Library\u003c\/h3\u003e\n\u003cp\u003eThis title is one of the 55 ebooks in \u003ca href=\"\/products\/the-business-library\"\u003eThe Business Library\u003c\/a\u003e, available together for £109 (worth £1,437 if bought separately: the total of the individual prices of the included titles in our store). It is also included in \u003ca href=\"\/products\/the-ultimate-business-bundle\"\u003eThe Ultimate Business Bundle\u003c\/a\u003e, which adds 8 checklists and toolkits and 10 workbooks — all 73 products for £147.\u003c\/p\u003e","brand":"Business Step by Step","offers":[{"title":"Default Title","offer_id":59143567409484,"sku":"BSBS-23","price":21.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1101\/3147\/8860\/files\/bsbs-23-process-improvement-step-by-step-3d.jpg?v=1791672123","url":"https:\/\/businessstepbystep.co.uk\/products\/process-improvement-step-by-step","provider":"Business Step by Step","version":"1.0","type":"link"}