Digital Transformation, Step by Step for 2027

Turn digital transformation from a list of IT projects into a clear, funded programme that changes how your organisation serves customers and runs its work.

Who it's for

Directors, senior managers, programme leads and the consultants who advise them, who have to make digital change work across a whole organisation. You do not need a technical background: each chapter sets out the ideas in plain words and gives you a method to use with your own team.

What you'll learn

• Tell digitisation, digitalisation and transformation apart, and write a one-page ambition statement your leadership team will stand behind
• Score your digital maturity on six dimensions using evidence, and pick the two constraints that hold your ambition back most
• Redesign services from the outside in with a service blueprint, the technique introduced by G. Lynn Shostack, keeping an assisted route for people who need help
• Triage processes with four decisions taken in strict order: simplify, standardise, digitise, automate
• Set up basic data governance and sort your applications with Gartner’s TIME model (tolerate, invest, migrate, eliminate) before selecting new platforms
• Sequence initiatives into a roadmap of quarterly waves, balanced across the Three Horizons popularised by Mehrdad Baghai, Stephen Coley and David White
• Release funding in tranches, track benefits with John Ward and Elizabeth Daniel’s benefits dependency network, and drive adoption after go-live

What's inside

• 84 pages, 12 chapters
• Each chapter gives you key concepts, a step-by-step method, an illustrative example from a fictional UK organisation, a ready-to-use tool, common mistakes, a recap of the key steps and a short exercise to try this week
• Worked examples from four fictional UK organisations: a housing association, a law firm, a manufacturer and a chain of gyms
• A tool in every chapter, including the ambition statement, digital maturity scorecard, service blueprint template, weighted vendor scoring matrix, benefits register and adoption dashboard
• A 90-day action plan with checklists and a list of decisions the leadership team must take itself, plus a glossary
• PDF in A4 format — read on screen or print
• Instant download after purchase

Contents

1. Defining What Transformation Means for You
2. Assessing Your Digital Maturity
3. Redesigning Services from the Outside In
4. Simplify, Standardise, Digitise, Automate
5. Building Strong Data Foundations
6. Technology Architecture for Non-Technical Leaders
7. Selecting and Implementing Platforms
8. Building the Transformation Roadmap
9. Funding Change and Tracking Benefits
10. Governing the Transformation Portfolio
11. Building Digital Skills and Culture
12. Driving Adoption After Go-Live

Part of The Business Library

This title is one of the 55 ebooks in The Business Library, available together for £109 (worth £1,437 if bought separately: the total of the individual prices of the included titles in our store). It is also included in The Ultimate Business Bundle, which adds 8 checklists and toolkits and 10 workbooks — all 73 products for £147.