360-Degree Feedback, Step by Step for 2027

Shows you how to design, run and use 360-degree feedback that people trust and that leads to behaviour change others can notice.

Who it's for

For HR professionals, learning and development leads, line managers and founders, whether you are planning a first programme or rescuing one that has lost credibility. If you are taking part as a participant or debriefer, the book suggests starting with Chapters 5 and 6.

What you'll learn

• Decide what your 360 programme is for, test whether your organisation is ready, and choose between launching, piloting, waiting or a simpler alternative.
• Turn the behaviours that matter into short, observable questionnaire items with an anchored rating scale and useful open questions.
• Choose rater groups, set an anonymity threshold and write a clear privacy notice, so people feel safe enough to be honest.
• Run a round smoothly, from timetable and platform to reminders and well-briefed debriefers.
• Read a 360 report in five steps and use the Johari window (after Joseph Luft and Harrington Ingham) to sort open, blind and hidden areas.
• Turn one or two findings into specific behaviours with if–then plans and feedback partners.
• Evaluate and improve the programme with a mini-360, an aggregate theme report and a programme review scorecard.

What's inside

• 44 pages, 7 chapters
• Every chapter follows the same pattern: key concepts, a numbered step-by-step method, an illustrative example from a fictional UK organisation, a tool (a table, template or diagram you can copy and use), common mistakes, a recap of the key steps and a short exercise to try on your own work. Tools include a 360 readiness check, a questionnaire builder, a rater nomination form, a launch plan, a report reading worksheet and a 360 action plan.
• A 90-day 360 pilot plan with follow-up steps for months five and six, and a glossary
• PDF in A4 format — read on screen or print
• Instant download after purchase

Contents

1. Deciding Whether 360 Feedback Is Right for You
2. Designing the Questionnaire
3. Choosing Raters and Protecting Confidentiality
4. Running the Process Smoothly
5. Reading a 360 Report
6. Turning Feedback into Behaviour Change
7. Evaluating and Improving Your 360 Programme

Part of The Business Library

This title is one of the 55 ebooks in The Business Library, available together for £109 (worth £1,437 if bought separately: the total of the individual prices of the included titles in our store). It is also included in The Ultimate Business Bundle, which adds 8 checklists and toolkits and 10 workbooks — all 73 products for £147.